Privacy Policy

Notice of Privacy Practices

This notice explains how your medical information may be used and shared, as well as how you can access it. Please review it carefully.

Our Commitment to Your Privacy

At Expedite Urgent Care we are legally required to protect the privacy of your Protected Health Information (PHI). We provide clinically integrated services under an Organized Health Care Arrangement (OHCA). This notice outlines how we handle your PHI, including how it may be used for treatment, payment, and healthcare operations, and your rights concerning this information.

How We Use and Share Your Information

Your PHI may be used and disclosed for the following purposes:

Treatment: We use your PHI to provide, coordinate, and manage your healthcare. For example, we may share your PHI with other healthcare providers involved in your care to ensure you receive the best possible treatment.

Payment: We use your PHI to process payment for the healthcare services you receive. This might involve sharing your information with your insurance company to obtain payment or authorization for services.

Healthcare Operations: We may use your PHI for business activities, such as quality assessments, employee training, and internal audits. This includes using a sign-in sheet, calling your name in the waiting room, or contacting you about appointments, test results, or services that may interest you.

When Your Authorization Is Needed

Certain uses of your PHI require your explicit authorization, including:

– As required by law

– For public health and safety

– In cases of abuse, neglect, or domestic violence

– For health oversight activities

– For legal and law enforcement purposes

– For research under specific conditions

– For military or national security purposes

– To prevent a serious threat to health or safety

For other uses, such as marketing or selling your information, we will only proceed with your written authorization, which you can revoke at any time by contacting us.

Your Rights

– Access: You have the right to view and obtain a copy of your PHI, except for psychotherapy notes and certain other records.

– Restrictions: You may request limits on how your PHI is used or shared for treatment, payment, or operations. While we will consider your request, we are not required to agree, except when services are paid in full and you request that we not share information with your insurer.

– Confidential Communications: You can ask us to communicate with you in a specific way or at a certain location.

– Paper Copy of Notice: You have the right to request a paper copy of this notice.

– Amendments: If you believe your PHI is incorrect or incomplete, you may request an amendment. If we deny your request, you can submit a statement of disagreement.

– Accounting of Disclosures: You have the right to request a list of certain disclosures of your PHI.

– Breach Notification: We will inform you if there is a breach of your unsecured PHI.

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of Health and Human Services. We will not retaliate against you for filing a complaint.

Policy Changes

We reserve the right to modify this privacy policy at any time. Changes will apply to all PHI we maintain and will be posted at each location and on our website.

Expedite Urgent Care SMS Privacy Policy